1. What is the difference between your Virtual Plant Styling and Plant Interior Styling Project services?
Virtual Plant Styling is a complimentary online service where our team provides plant and planter recommendations based on photos and information you share about your space. There's no minimum spend required, and it's perfect for quick styling advice.
Plant Interior Styling Project is a comprehensive service for those looking to transform their space with a minimum spend of SGD 2,000. It includes an onsite visit, personalized design proposal, and detailed plant selection. An upfront fee of SGD 500 is required, which will be credited towards your final purchase if you proceed with the project.
2. Can I customize the plants and planters in your styling kits?
Absolutely! We offer recommendations based on plant and planter sizing, but you're welcome to mix and match from our full range to suit your preferences.
3. Will the plants I receive look exactly like the photos?
While we strive to provide plants that closely resemble our photos, please note that plants are organic and no two are identical. Variations in form are natural and part of their unique beauty.
4. How do I care for the plants I purchase?
Each plant comes with a QR code linking to our Plant Glossary, which provides detailed care instructions. If you need further assistance, our team is available via email or live chat to help you keep your plants thriving.
5. Do you accept returns or exchanges for plants?
Yes. A healthy plant can be returned within 3 days of delivery, subject to approval, with a 20% restocking fee. If your plant is damaged upon arrival, please contact us within 24 hours with your order number and a photo of the damaged item, and we'll address your concern promptly.
6. Do you offer repotting or onsite services?
Yes, we offer onsite repotting services where our plant team schedules a visit to assist with repotting your existing plants. Additional charges apply for this service.
7. Where do your planters come from?
Our planters are sourced from various countries, including Australia, Thailand, the UK, China, India, Malaysia, and the US. We select planters that are both functional and aesthetically pleasing to complement your space.
If you have more questions or need personalized advice, feel free to reach out to our team via live chat or email us at getintouch@tumbleweedplants.mom. We're here to help you create your perfect green space!
